Partouche hotels confidentiality policy

The purpose of this confidentiality policy is to inform you how your data is processed by the Partouche Group.


The terms listed below have the following meaning:

Account means the personal account that a User may create on the Website in order to benefit from private offers or via the Websites online store;

Personal data means any information likely to  identify a natural person directly or indirectly, under the meaning of the applicable legislation;

DPO means the Data Protection Officer, who is responsible for advising and overseeing the Controller’s compliance with the rules applicable to processing Personal Data;

Partouche Group: means the company “Groupe Partouche”, a public limited company with a board of directors and a supervisory board, entered in the Paris Business Register under number 588 801 464, with head office at 141 bis Rue de Saussure, 75017 Paris;

Service means the booking of a service, the request for a quotation, the purchase of a product or service, and also the lodging of a complaint with the competent customer services department through the Website, with the Controller or the Partouche Group;

Controller means the legal person who, alone or with others, determines the processing purpose and methods, and in this case SA Groupe Partouche, entered in the Paris Business Register under number 588 801 464, with a share capital of EUR 192 540 680 and head office at 141 bis Rue de Saussure, 75017 Paris.

Website means the website accessible at the address

User means any natural person aged over 18 who uses the Services offered on the Website, whether or not he/she has an Account;

Visitor means any natural person viewing the Website.

1. When is data gathered and why?

The Controller is called on to gather your personal data within the framework of Visitors and Users using the Website, on creation of an Account or on the use of the Services (subscription to a Newsletter, visit to the premises, etc.)

The Controller takes into consideration the principles for minimizing the data gathered and for protecting this by design and by default. As a result, the information processed is relevant, appropriate and limited to what is strictly necessary with regard to the purposes for which it is processed.

2. Collection purposes

The information gathered is recorded in one or more computer files by the Controller, for the following purposes in particular:

  • Provision of content and Services on the Website;
  • Statistical evaluation of visits to the Website;
  • Management of User Accounts and their activity;
  • Management of communication operations, canvassing by the Publisher and by the Partouche Group, regardless of the communication media used (telephone, SMS, mail, e-mail);
  • Management of requests made to the Website’s customer services.

With regard to Users who have subscribed via the Controller or the Partouche Group for the purpose of purchasing products or services (booking, payment, etc.), the processing and conservation of their Personal Data stems from a legal or statutory requirement.

For all other purposes, the processing and conservation of Personal Data stems from the consent given by Users and Visitors.

In the event a User lust complete a Personal Data collection form, the mandatory entries are indicated by an asterisk (“*”); if the required data is not provided, or in the event of a subsequent withdrawal of consent by the persons concerned, the Controller and the Partouche Group will not be able to proceed with their request.

Whenever processing is carried out on the basis of consent by the persons concerned, the latter have the option to withdraw their consent at any time by submitting a request to the following address [].

3. Conservation period

In accordance with current legislation, the Controller keeps the Personal Data solely for the period strictly necessary to complete the processing purpose, unless the User has given his/her consent for this to be kept for a subsequent use.

The conservation period for Personal Data varies in accordance with the processing purpose. In particular, for the major Personal Data categories, the following periods are applied:

For contacts initiated by Users in relation to the Services (request for quotation, bookings, access to customer services, etc.): the information is kept for a period not exceeding three (3) years from the time of last contact by the User.

For managing User Accounts: for as long as the User is active, and at the latest three (3) years from the last contact made by the latter.

For operations involving a financial flow: the information is kept until the end of the prescribed period, and for the period provided by any other statutory obligation.

For managing communications operations and canvassing by the Controller or the Partouche Group: the information is kept for three (3) years as of its collection or the last contact made by the prospective client.

4. Communication of Personal Data

Information relating to Users and Visitors available to the Controller may be provided to the following people:

  • The Controller’s staff, and to the staff of sister or subsidiary companies, that are authorized to manage the processing as a result of their duties;
  • Bodies entrusted with a mission to control or inspect in accordance with applicable legislation;
  • External service providers entrusted with performing the operations to process the Personal Data on behalf of the Controller, who are contractually subject to a duty of confidentiality with regard to this Personal Data (e.g. secure on-line payments, combatting fraud, website maintenance, gathering customer reviews)

All staff having access to your Personal Data are bound by a strict duty of confidentiality.

5. Transfer of Personal Data outside the European Union

All your Personal Data is processed exclusively within the European Union.

The Controller does not transfer your Personal Data outside Europe, whether or not this concerns the transmission to companies controlled or owned by the Partouche Groupe, or to external companies.

If recourse is taken to service providers located outside the European Union, the Controller will first ensure that appropriate measures have been taken to ensure that the Personal Data is transferred within a contractual framework complying with the inherent confidentiality of the said data.

6. Your rights over your Personal Data

In accordance with current legislation, you have the right to oppose and the right to restrict the processing of your Personal Data, as well as the right to the access, rectification, portability and erasure of this Data.

You also have the option of providing the Controller with instructions for the fate of your Personal data after your death.

Users and Visitors are informed that exercising the rights of opposition, erasure and data portability, as well as the right to restrict processing are subject to conditions and may be refused by the Controller if these requests are not in keeping with the situations provided for by the Personal Data legislation.

You can exercise your rights, accompanying all requests with a copy of your identity document, by e-mail to

Or by post to the following address: 141 bis Rye de Saussure, 75017 Paris

Such a request will be processed as quickly as possible and at latest within three months, particularly in the case of a complex request or due to the number of requests received.

Lastly, if the Controller does not fulfil your requests, you have the right to lodge a complaint with a Personal Data protection authority, i.e. the CNIL [French Data Protection Agency]

In accordance with the requirements in this matter, the Controller and Partouche Group have jointly appointed a mutual DPO. If you have any questions regarding the Controller’s undertakings with regard to protecting Personal Data, you can contact them at the following address:

DPO Groupe Partouche / Partouche Group DPO
141 bis Rue de Saussure
75017 Paris

7. Cookies

Cookies are placed on your Device (computer, mobile phone or tablet) when you visit the Website.

The Controller and the Partouche Group use cookies in order to identify you, for example, or to enable you to access your Account.
i. What are cookies?

A cookie is an information file placed on a web user’s hard drive by the server of the website he/she visits. It contains several items of data: the name of the server that placed it, an ID in the form of a unique number, and possibly an expiry date. This information is sometimes stored on the computer in a simple text file that the server accesses in order to read and store information.

ii. What is the purpose of cookies?

Cookies are essential for the Website to function correctly. More precisely, they are used to:

  • Remember text that has been entered previously, such as your username or certain data that you have entered on a form;
  • Remember certain preferred settings, such as your language or the region in which you live;
  • Track your browsing on the Website using Google Analytics.

If you do not agree to the Controller placing cookies on your device, you must adapt your browser’s settings, which risks not allowing the Website or Services to function optimally, or even having to exit the Site.

Functional cookies:

These cookies allow the website to function and are automatically activated when you use the website. The services cannot be provided without them.

  • “BIGipServerpool_htb-clusterX”: cookies relating to the Travelclick servers.
  • “toolboxBarPosition”: cookies linked to the session opened by the user and to managing his/her preferences.
  • “CONDORSESSIONID”: cookies linked to the session opened by the user.
  • “useCookies”: cookie banner.
  • “useCookiesCounter”: cookie banner.

Cookies linked to Google Analytics:
These cookies are used to analyse Website use. They help us to understand how Users use and interact with the Website.

Google Analytics (_ga, _gid, _gat, _gac, __utmX):

  • “o _ga”: allows for distinguishing Users, expires after 2 years. 
  • “o _gid”: allows for distinguishing Users, expires after 2 years.
  • “o _gat”: allows for speeding up requests, expires after 1 minute.
  • “o _gac_”: contains information about the User.
  • “o _utma”: allows for distinguishing Users, expires after 2 years.
  • “o _utmt”: allows for speeding up requests, expires after 10 minutes.
  • “_utmb”: allows for determining whether this is a new session or visit by the User.
  • “__utmz”:  allows for identifying how the User has come to the Website, expires after 6 months.
  • “__utmv”: allows for personalizing the customer experience, expires after 2 years.
  • “Hotjar”
  • “Piwik”

For more information about the cookies used by Google, you can refer to the official Google documentation at the following address:

Advertising cookies and third-party cookies:

These cookies are used by Travelclick and third parties to distribute relevant content to Users with regard to the Users’ interests and to measure the efficacy of online campaigns on the Website. While this list is not exhaustive, the third parties concerned may be Google DoubleClick, Google Maps, AddThis, Triptease and SaleCycle.

iii. Accepting or refusing cookies

You have different ways for managing cookies when browsing the Website.

Your internet browser settings:

You can choose to deactivate cookies at any time.

Your browser may also be configured to inform you of the cookies that have been placed on your computer and ask you to accept or refuse these. You can accept or refuse cookies on a case by case basis or even refuse them automatically once and for all.

We would remind you that such a setting on your browser may modify your conditions of access to the Website Services, the Websites optimum display or to browsing the Website, which requires the use of cookies.

If you deactivate the cookies used by the Website, you may not be able to access some parts of this or some settings you selected on your first visit may not be saved for a subsequent visit. For example, some pages won’t open, some short films can’t be viewed, and some data won’t be kept and thus cannot be completed automatically during a subsequent visit.

In order to manage the cookies as close to your expectations as possible, we would ask you to configure your browser taking the purpose of the cookies as set out above into consideration.

Here’s how to control or prevent cookies from being saved:

The configuration of each browser is different. It is described in your browser’s help menu, which allows you to find out how to modify your wishes in terms of cookies.

You can deactivate acceptance of cookies via your browser by following these instructions:

If you use Internet Explorer

  • In Internet Explorer, click on the “Tools” button, then on “Internet Options”
  • In the “General” tab, go to “Browsing history” and click on “Settings”.
  • Click on the “Display files” button.
  • Click on the header in the Name column to sort all the files in alphabetical order, then scroll through the list until you see the files starting with the prefix “Cookie” (all cookies have this prefix and usually contain the name of the Website that created the cookie).
  • Select the cookie(s) including the name “Partouche Hotels” and delete them.
  • Close the window that contains the list of files, then click twice on “OK” to return to Internet Explorer.

If you use Firefox

  • Go to your browser’s “Tools” tab and then select the “Options” menu
  • In the window that opens, select “Privacy” and click on “Display cookies”.
  • Look for the files that contains “”, select and delete them.

If you use Safari

  • In your Browser, select the “Edit’ menu and then “Preferences”.
  • Click on “Security”.
  • Click on “Display cookies”.
  • Select the cookies that contain and click on “Delete” or “Delete all”.
  • After deleting the cookies, click on “Finished”.

If you use Google Chrome

  • Click on the Tools menu icon. Select “Options”.
  • Click on the “Advanced options” tab and go to the “Confidentiality” section. Click on the “Display cookies” button. Look for the files that contain ““, select and delete them.
  • Click on “Close” to return to your browser.

Configuration on a cookie management platform: 

You can manage your cookies by going to the cookie management platforms offered by advertising professionals.